Version 1.1 · Effective 29 June 2026 · For provider details see clause 1 and the Impressum.
Important safety disclaimer
The App does not guarantee your safety and is not an emergency service. It cannot predict, detect or prevent crime, accidents or harassment, and a suggested route is not a "safe route." In any emergency, contact the public emergency services directly (112 in Germany).
1.1 These Terms & Conditions (the "Terms") govern your use of the Streetwise mobile application (the "App") during its pilot phase. The App is provided jointly by Leonardo Marangoni, Erlend Mats Dugstad and Raphaël Giraud (the "Provider," "we," "us"), who can be reached at contact@street-wise.app. Up-to-date provider details, including any change of provider, are kept in the App's legal section (Impressum).
1.2 By ticking "I have read and accept the Terms & Conditions and the Privacy Policy" and continuing, you enter into a binding agreement with us on these Terms. If you do not accept them, do not use the App.
1.3 The App is provided free of charge for testing during the pilot. It is a beta product and may be incomplete, change, or be withdrawn at any time. The fact that the App is free of charge does not remove the protections that mandatory German consumer and data protection law grant you; it does, however, mean that there is no paid contract and therefore no statutory right of withdrawal (Widerrufsrecht) of the kind that applies to paid distance contracts.
1.4 The language of this contract is English. These Terms and the Privacy Policy are made available to you within the App before you accept them, and remain accessible in the App's legal section so that you can review and store them.
2.1 The App suggests walking routes that, based on available data and reports submitted by users, may be statistically more lit and/or carry fewer user reports and fewer underpasses. These suggestions are informational and probabilistic.
2.2 No safety promise. The App does not guarantee your safety and cannot predict, detect or prevent crime, accidents, harassment or any other risk. A suggested route is not a "safe route." Underlying data may be incomplete, outdated or inaccurate, and real-world conditions change constantly.
2.3 Not an emergency service. The App is not a security service, alarm system, monitoring service or emergency service. It does not summon help. In any emergency you must contact the public emergency services directly (112 in Germany).
2.4 Your responsibility. You remain fully responsible for your own decisions and conduct. You must use your own judgement, obey the law, stay aware of your surroundings, and not rely on the App as a substitute for your own caution or for the emergency services.
3.1 The App includes an optional "AI Call" feature that plays an automated, AI-generated voice intended to provide company. When you use it, you are interacting with an artificial intelligence system, not a human.
3.2 The AI Call does not contact any person or authority, does not alert the police or any third party, and does not transmit your location. It is not a safety or emergency feature, its output may be inaccurate, and it must not be relied upon in a situation of danger.
3.3 How your voice interaction is processed in the AI Call, including the third-party voice provider involved, is described in the Privacy Policy.
4.1 The App provides (a) a button that opens your device's telephone function to dial the public emergency number, and (b) a button that displays directions to a nearby police station using map data.
4.2 We do not place the call for you and cannot guarantee that a connection is established or maintained. We do not transmit your location to the police. Station information is taken from third-party sources and may be inaccurate or out of date. In a life-threatening emergency, always call 112 directly.
5.1 You may submit reports about places. You must report only observations about locations, and must not include names, images of faces, licence plates, or other information that identifies or could identify any individual.
5.2 You must not submit content that is false, defamatory, discriminatory, unlawful, or intended to harm or harass any person, group, place or business. You are responsible for the content you submit and confirm you have the right to submit it.
5.3 We may moderate, edit, refuse, remove or anonymise reports, and may suspend accounts that misuse the reporting function. Reports are used by us only in aggregated, anonymised form as described in the Privacy Policy.
5.4 Reporting illegal content (notice and action under Article 16 of Regulation (EU) 2022/2065, the Digital Services Act). If you believe that content in the App is illegal, you can notify us through the dedicated "Report illegal content" function in the App. Your notice should contain a sufficiently substantiated explanation of why you consider the content illegal and a precise indication of where it is located, and you may provide your contact details so that we can confirm the outcome. We will confirm receipt of your notice without undue delay, assess it in a diligent, non-arbitrary and objective manner, and inform you of our decision and of the remedies available to you.
5.5 Statement of reasons (Article 17 DSA). Where we restrict, remove or disable access to content, we will provide the affected user with a clear and specific statement of reasons, including information on the available remedies (our internal complaint handling, out-of-court dispute settlement, and judicial redress).
5.6 You grant us a non-exclusive, royalty-free licence to host, store, reproduce and adapt the content you submit, solely for the purpose of operating the App and, in anonymised and aggregated form only, for the purposes described in the Privacy Policy (including our public sector / B2G analytics product). This licence does not extend beyond those stated purposes. After deletion of your account, this licence survives only with respect to content that has already been irreversibly anonymised and aggregated, and not with respect to any remaining personal data.
6.1 You must be at least 18 years old to use the pilot. You must not misuse the App, interfere with its operation, attempt to reverse engineer it except as permitted by mandatory law, or use it for any unlawful purpose.
7.1 Because this is a pilot, the App may be unavailable, interrupted or discontinued, in whole or in part, at any time and without notice. We do not warrant uninterrupted or error-free operation.
7.2 We may amend these Terms. If we make a material change, or a change that concerns your data or the core functions of the service, we will notify you in the App with reasonable advance notice and ask you to review and accept the updated Terms before you continue to use the App. For changes that are not material, we will notify you in the App; if you do not agree, you may stop using the App and delete your account at any time.
8.1 Limited liability. To the extent permitted by law, our liability is limited as set out in this clause. For damage caused by simple (ordinary) negligence, we are liable only where we breach a material contractual obligation (a "cardinal obligation," that is, an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely). In that case our liability is limited to the damage that was foreseeable and typical for this kind of contract. We are not liable in simple negligence for the breach of obligations that are not material.
8.2 Scope of performance, not a waiver. Clauses 2 to 4 describe what the App is and is not. They define the content and the limits of our performance; they are not an exclusion of liability. We do not assume any duty to ensure your physical safety, to monitor you, or to summon assistance, and you acknowledge that the App is not designed or offered to do so.
8.3 Third-party acts. We are not responsible for the unlawful or criminal acts of third parties, or for circumstances outside our control, including the accuracy of third-party data and the availability of telecommunications or emergency services.
8.4 Mandatory liability unaffected. The limitations in this clause do not apply to liability that is mandatory under German law, including liability under the Produkthaftungsgesetz.
9.1 Our processing of your personal data is described in the Privacy Policy, which forms part of your decision to use the App. Where we rely on your consent (for example, to access your device location), you may withdraw it at any time in Settings, with effect for the future.
10.1 You may stop using the App and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if we end the pilot. On termination, the provisions which by their nature should survive (including clauses 5.6, 8 and 11) continue to apply.
11.1 These Terms are governed by German law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your habitual residence.
11.2 If you are a consumer, the statutory courts have jurisdiction. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
11.3 Should any provision of these Terms be or become invalid, the validity of the remaining provisions is unaffected; the invalid provision is replaced by the applicable statutory rule.
11.4 Provider identification under § 5 DDG (Impressum) is available in the App's legal section.
See also our Privacy Policy.
